Shipping policy

Last updated: June 2026

Zones and delivery methods

We ship our products within mainland France, to the French overseas departments and regions, as well as to the European Union and, on request, internationally. Delivery is handled by our partner carriers, to a pickup point or to your home depending on the options offered when ordering.

For deliveries outside the European Union, any customs duties, taxes or clearance fees may apply; they remain the customer's responsibility and are paid directly to the authorities or the carrier.

Lead times

Orders validated before 2 pm on business days are prepared and shipped within 48 hours, subject to product availability. The carrier's transit time is added to this preparation time:

  • Mainland France: typically 2 to 4 business days;
  • European Union: typically 3 to 7 business days;
  • Overseas territories and international: typically 5 to 12 business days.

These times are indicative and run from dispatch. Certain technical or personalised products may require a longer preparation time, which is then stated on the product sheet or communicated after the order.

Delivery charges

Delivery charges are calculated based on the destination and the chosen shipping method; they are displayed before the order is validated. Delivery is free for any order reaching or exceeding 900 EUR (excluding delivery charges), for eligible zones.

Order tracking

As soon as your order ships, a confirmation email is sent to you with, where applicable, a tracking number allowing you to locate your parcel with the carrier. For any question about delivery, our customer service remains reachable at contact@skydiveangels.com or at +33 6 12 07 89 83.

On receipt, we recommend checking the condition of the parcel. If the parcel is damaged or opened, record reservations with the carrier and contact us quickly.

Returns and right of withdrawal

You have the legal right of withdrawal of fourteen (14) days from receipt of your order, in accordance with the French Consumer Code. Beyond this legal obligation, we offer you an extended commercial period of thirty (30) days to change your mind and return an item that does not suit you.

To be accepted, the returned product must:

  • be in its original condition, unused and undamaged;
  • be complete: packaging, labels, accessories and instructions;
  • for reasons of hygiene and safety, not have been unsealed where the product was delivered sealed.

Return procedure

To initiate a return, contact our customer service at contact@skydiveangels.com, stating your order number and the item(s) concerned. We will then provide the procedure and the return address. Return costs are the customer's responsibility, except in the event of an error on our part or a defective product.

The return address is: Airsport Design Accessories, 36 rue Delambre, 75014 Paris, France. Please let us know before sending anything back, as stated above.

We recommend shipping the return in packaging that protects the product and keeping proof of dispatch until your return has been confirmed as processed.

Refunds

After receipt and verification of the conformity of the returned product, we issue the refund using the same means of payment as that used for the order, no later than fourteen (14) days after receipt of the return or of the proof of dispatch in the context of the right of withdrawal. The refund includes the price of the product and, for a withdrawal covering the entire order, the initial standard delivery charges.

Size exchanges

For helmets, suits and other items where size is decisive, we make exchanges easy so that you get the right fit. Contact us at contact@skydiveangels.com: subject to availability, we reserve the desired size and arrange the exchange as soon as the original item is received, under the same condition requirements as for a return. Our team of jumpers can also advise you beforehand to choose the right size.